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Choose the affected strategy. One bot can stop while others on the same account keep running.

Spot MM

Balance-change guards, insufficient funds, price sources, precision, exchange minimums and missing levels.

Spread

Lost-order counts, breach warnings, Oversold, side modes and missing quotes.

Equaller

Run allowances, free funds, deviation tolerance, rejected sizes and what a restart resets.

Cashout

Price floors, daily limits, precision, safe pricing, token balances and synced waiting.

Futures MM

Margin waits, position allocation, blocked quotes, stale data, liquidation alerts and rejected settings.

Autopilot

Expired proposals, permissions, scheduling, unsupported changes and pending verification.

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Read the current state

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Find the exact record

Open the account’s Strategy log around the time of the issue. Use Fills to see actual executions; an open order and a fill are different records.
ANSIO Strategy log with timestamps and tabs for Fills and PnL.

The native account log with demonstration events.

Read the full message, affected side, limit and order-handling detail. The short error label can omit that context.

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An error did not produce an alert

Each rule has its own first-alert delay. For example, an exited strategy must remain down for ten minutes before its down alert fires. A brief error can appear in the log without becoming a notification. Open Alerts, rule timing or delivery troubleshooting.

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A settings change did not take effect

Some controls hold pending values until Save & Restart. Read the applied configuration and the action result afterward. Spot PnL mode is an exception: its tracking toggle takes effect without a restart. Restarting can reset a run allowance, particularly for Equaller. It is an execution action, not a refresh button.

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If the cause is still unclear

Send Support the client, exchange, pair, bot, exact message, time and timezone. Include the last action or setting you changed and a relevant screenshot. Leave API secrets out. If an exchange action has an uncertain result, establish the current orders and position before submitting it again. See connection and data issues.